Testimonials

This is to "Commend Middleton Heat and Air" for the Truly Outstanding Service" you provide. I wanted to let you know about the high quality service I recently received by name of 3 of your excellent employees. Being a senior citizen with a customer service background I request you let the named colleagues of yours know how greatly their skills and compassionate attitudes are appreciated. Friday evening, July 30th, I returned home around 6:30 to find the house very hot during this extreme heat wave and the air conditioner blowing hot air. I called and spoke with Jennifer. She listened to my problem and assured me a technician would be out that evening and it may be 3 or 4 hours due to your heavy work load. She kept me informed and that is so rare in this day and age. When I called back a couple of hours later she gave me the name of the technician that would be coming out to my home and reassured me he would be here. By the way, she has an excellent phone voice, clear, distinct and easy to understand, very courteous and professional. Your technician, Casey, called me about 10:30 and said he was on his way over. He arrived, introduced himself, gave me his business card, and went right to work diagnosing the problem. Needless to say it was dark, very hot inside and out, and I am sure Casey had worked a very long and tiring day. He quickly located the problem, replaced a blown capacitor and got the air conditioner functioning properly. He obviously is highly skilled technically and has a genuine concern for the well-being and satisfaction of his customers. His actions were "Above and Beyond" the norm for customer service. Just one month prior to this, the unit had given a problem and was quickly diagnosed and corrected by one of your supervisors I have had the pleasure of knowing for several years, James. On June 28th, he installed a new evaporator coil and the unit has functioned much better. As a customer, I always ask for James as I know he knows what he is doing. You certainly made a wise choice when you promoted him to supervisor. He has the ability to convey his vast knowledge to others; not many supervisors are willing to teach technical matters and professional manners as he is and does. Also, I would like to commend Greg that took over the routine maintenance once James was promoted. He displayed the same professional knowledge and courtesy. The women that answer your phones are always easy to hear and understand, pleasant and listen to an explanation of the potential problem. Whoever screens and hires your employees does an excellent job and realizes just how important and significant outstanding customer service can be. It is so refreshing to have an honest, dependable and professional heat and air conditioning company to call upon and maintain the home unit. I realize this is a long narrative, but please let your employees know their hard work and friendly service are greatly appreciated. A Happy and Satisfied Customer, Kenneth R. Johnson (Dutch)

- Kenneth R. Johnson

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I just want to let you know that K. N., your service techician, did an EXCELLENT job cleaning and servicing my heat and air systems this morning. K. N. was at my house early (15 minutes), he was polite, professional, clean and gave me an intelligent and DETAILED account of what he did and the current condition of the units. I was very impressed. Great service and great attitude.

- Steve Weitz

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One of our non-profit commercial customers came by Middleton's office to let us know Richard and Tom are much appreciated! Richard is so good at answering his phone and making sure someone comes out to take care of the problems! Tom not only took the time to explain the problem, but fixed it!

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Thank you Mr. Middleton for having a small based company that has not gotten the attitude that the customer doesn't matter. It's been a long time since I've been impressed with any company as I am with yours. I am impressed with the entire staff. Thank you again for endorsing the words "Customer Service"

- Rita Cavenaugh

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Everyone with your business is way above anyone else in this business ! Trust me I've used a lot of them, and I always get the results and very friendly people to deal with. Please keep up the outstanding job and service. If I ever want to start another business, I might try to hire your employees from you- just kidding, their very nice and helpful

- David Dunlap

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My mother and I just want to let you know how pleased we are with her new heating and air conditioning system. We appreciate your help and patience in getting this worked out. We also want to commend the gentlemen that worked at the house. Mother said they worked diligently, were very courteous and made a point to clean up after themselves. She was expecting to have to deal with the inconvenience of having workers in her home and having a huge mess to clean up-because of your employees she experienced neither ! What a nice change from other contractors that we have deal with.

- Teresa A. Baker

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Thanks so much for the job well done ! Also, just a note of praise for your installers, salesman, and so on. It's nice to have such nice people on the job. The world is still full of good people.

- Don & Carolyn Hutchingson

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Thanks for a super job. Your people are very professional from the first call you make by phone to the last step of the way. I have been referring you to others. Your pros were the tidiest people I've had inside my home for what could have been a dirty job.

- Jo Ann Talbert

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It has been a long time since I actually was pleased with someone's service ! Everyone was extremely professional, and they even worked overtime on a Friday to install our new system. It's good to know there are still folks out there who value quality and service.

- Stephanie Noel

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